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Drive efficiencies within your organization, regardless of impending project demands or operational urgencies. Outsource your service needs to Taos, and you can relax, knowing you’re working with an organization that has a core competency in IT and a strong commitment to customer satisfaction.

Platform Support

Remote monitoring ensures your Tier I-III infrastructure and applications are always running at peak performance.

Service Desk

A cost-effective alternative to off-shoring. Our operations center is based in Boise, Idaho and is staffed by fully vetted technologists.

Availability

24/7 Operation Center

Remote support, dedicated 800#, singlepoint for all infrastructure alerting

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Staffed by vetted and background checked U.S. citizens, providing remote support, onboarding, and dedicated 800#

Integration

Integration with Monitoring Systems

Nagios, Solarwinds, Opsview, and others

Integration with External Ticketing Systems

Service Now, Remedy, Jira, SFDC, and others

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Analysis

Trending and Analysis

Regular review of monitoring alerts to identify opportunities to work issues out of the environment

In-depth Ticket Trending Analysis

Volume Reduction recommendations and quarterly service review

Managed Service Clients

A Growing BioTech Company

The WHAT

for Waisted Stretch Leggings Skinny Curve Jeans High Pencil Pants Women Black LooBoo Pants Jeggings An expanding biotech company that was quickly outgrowing their in-house service desk turned to Taos for help.

The HOW

Taos provided a cost-effective, onshore service desk able to scale quickly to keep pace with their growth.

The NOW

The company continues to deepen its relationship with Taos and is currently entering its eighth year as a Taos client.

See case study

A Leading Audio Engineering Company

The WHAT

Pencil Waisted Skinny LooBoo Women Jeggings Black Stretch Curve Pants Jeans Leggings High Pants for A leading audio engineering company found themselves in need of tactical, day-to-day support as well as ad hoc consulting.

The HOW

Waisted Jeans Leggings Women LooBoo Stretch Pencil for Pants Black High Curve Jeggings Pants Skinny Since 2008, they’ve engaged Taos on everything from consulting and interim staffing to ongoing service desk support.

The NOW

Client considers Taos a flexible partner and one-stop shop for everything from consulting, support, design, and implementation.

See case study

Jeggings Waisted Leggings Stretch Pants Curve Pencil for Jeans Black LooBoo Skinny Women High Pants Managed Service Careers at Taos

Are you interested in managed services at Taos? If you live to test your skills against the broad array of challenges found in today’s rapidly changing technology landscape, we invite you to learn more about careers at Taos.

Explore Careers
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A Leading Biotech Company

WHAT

A growing biotech company with a small support staff began to out grow their in-house service desk. Eventually, they reached the point where they were faced with the choice of HOW to move their service desk forward. They could either expand their in-house team, absorbing the costs associated with that, such as additional FTEs, training and equipment, or they could enlist external support. They turned to Taos.

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Taos solved the company’s dilemma by providing a cost-effective, onshore service desk that was able to scale quickly to keep pace with their growth. There are seventeen people currently servicing the account, including several technologists who provide white-glove, hands-on support for the company’s VIP clients. With a trained and dedicated team of technologists in place, Taos also seamlessly supported the company’s expansion into international markets.

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The company is about to enter its eighth year using Taos’ service desk support. In addition, as their needs have evolved over the years, they have deepened the relationship, enlisting all of Taos’ service offerings, including infrastructure management and technical consulting. The company performs due diligence reviews of the relationship on an annual basis, weighing out price vs. quality, and comparing Taos’ offerings and support with both boutique shops as well as larger international firms. Eight years into the relationship, they’ve chosen Taos every year, often citing as one of the key differentiators the fact that no other firm communicates information to the end user as effectively and clearly.

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A Leading Audio Engineering Company

WHAT

You see this audio engineering company’s name every time you go to the movies. Although they run a surprisingly lean IT department, they still find themselves in need of tactical, day-to-day support as well as assistance with occasional ad hoc projects. Since 2008, they’ve engaged Taos on everything from interim staffing to ongoing service desk support.

HOW

On the consulting side, Taos provides interim staffing for tactical support on ad hoc projects, network administrations, and day-to-day telecom tasks. One significant project entailed driving a data archiving initiative to automate formerly manual internal storage processes.

In Managed Services, Taos provides infrastructure support and monitoring. Prior to Taos, the client had used two managed service providers but now relies on Taos’ shared model and dedicated technical leads.

NOW

The quality of Taos’ talent and their flexible ability to address any technology issue that arises have made them a valued partner. They are considered a go-to one-stop resource. Also cited is the ongoing access and availability of senior Taos executives to ensure service is constantly meeting or exceeding expectations.